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Competitive Health develops and delivers software solutions and hosted services that allow our customers to be more responsive to their stakeholders: their customers, employers, physicians, and consultants. Our interactive media response (IMR) solutions are designed to be deployed in our hosted services environment. Our platform enables users to choose their preferred media and to combine media choices within a single interaction. For example, a physician may use interactive phone response commands to reprice an office visit and request an explanation of benefits by fax. That same data can then be emailed to the provider's billing department and the Payor.
These solutions and services improve enterprise responsiveness by allowing anytime, anywhere, anyway access to real-time information, self-service applications and online transactions. Competitive Health has the technology, consulting services, and systems integration expertise to help our customers take advantage of solutions and services that increase customer satisfaction, deliver incremental revenue, and enhance employee productivity.
During its eight-year history, Competitive Health's platform has handled over 1.5 million provider transactions and sold more than 100 interactive voice response customers. Vista, the company's fourth generation product, is the only open standards, Windows NT/Java platform available from a major vendor.
What is Vista?
Vista's Interactive Media Response platform is a scalable and complete solution for interactive voice response, voice-enabled websites, computer telephony integration, advanced speech recognition, and much more. Vista promotes 24x7 communication between you and your stakeholders by providing instant, automated access to vital information.
In and of itself, Vista represents a generational leap beyond any proprietary, hardware-centric IVR systems. Unlike traditional proprietary solutions, the Vista platform allows you to deliver powerful, interactive applications while leveraging your existing infrastructure and resources. Vista is an open, standards-based NT-Java software platform that is designed to operate on commercially available servers and utilize Dialogic telephony boards. Vista is a framework that supports a multitude of communication transactions-from telephone, voice, fax, and email transactions to host integration, advanced speech recognition, and even web transactions.
The Vista platform is built on what we believe are the four cornerstones of Interactive Media Response (IMR) which include the ability to:
- GET TO THE DATA, APPLICATION OR TRANSACTION SERVICE-NO MATTER WHERE IT RESIDES.
- SUPPORT COMPLETE MEDIA EXCHANGE CAPABILITIES, WITH RULES.
- WRITE APPLICATIONS, INTEGRATE THIRD PARTY COMPONENTS, AND CALL THIRD PARTY SERVICES, USING JAVA, THE LANGUAGE OF THE WEB.
- REDIRECT THE USER INTERACTION FROM UNASSISTED TO ASSISTED AT ANY TIME DURING THE INTERACTION.
The set of interactive, data access, and communications technologies that represent Vista's IMR delivers the functionality necessary to support current and evolving Enterprise Voice Portal requirements.
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